HOW TO STOP HACKERS ! READ THIS !
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HOW TO STOP HACKERS ! READ THIS !
by B_3_4_R Tue Jan 19, 2016 3:55 pm
The Original Post is from the Ubisoft offical forum
LINK TO ORIGINAL POST
How To Report Cheating/Exploiting/Harassment
I wanted to write this post in an effort to clear up some confusion regarding how to properly handle suspected cheaters, exploiters, and toxic players. If you are having an issue of this nature with a player, please submit their username, platform, and approximate time of the occurrence to our Customer Support team. In the event of a cheater, they are able to contact the anti-cheat team directly and investigate the users in question.
Contact information for Customer Support can be found here.
The issue with making multiple posts regarding cheaters on the forums is two fold. On one hand, the act of cheating/exploiting/harassing is a form of trolling. Publicly acknowledging that these trolls are upsetting you only fuels their fire and encourages their negative behavior. On the other hand, the Customer Support team does not actively read the forums, and most of the cheaters that get reported here without a support ticket to accompany it do not get seen.
Worth noting is that submitting a support ticket is not the only way that cheaters are detected and removed from the game. It is just another avenue for us to investigate cheaters and remove them from the community.
TL;DR: Don't post about cheaters/exploiters/harassment on the forums. Submit their usernames in a support ticket here. They are trolls. Do not feed the trolls.
If you have any further questions regarding this process, please let me know!
Last edited by UbiInsulin; 01-12-2016 at 01:58 AM.
LINK TO ORIGINAL POST
How To Report Cheating/Exploiting/Harassment
I wanted to write this post in an effort to clear up some confusion regarding how to properly handle suspected cheaters, exploiters, and toxic players. If you are having an issue of this nature with a player, please submit their username, platform, and approximate time of the occurrence to our Customer Support team. In the event of a cheater, they are able to contact the anti-cheat team directly and investigate the users in question.
Contact information for Customer Support can be found here.
The issue with making multiple posts regarding cheaters on the forums is two fold. On one hand, the act of cheating/exploiting/harassing is a form of trolling. Publicly acknowledging that these trolls are upsetting you only fuels their fire and encourages their negative behavior. On the other hand, the Customer Support team does not actively read the forums, and most of the cheaters that get reported here without a support ticket to accompany it do not get seen.
Worth noting is that submitting a support ticket is not the only way that cheaters are detected and removed from the game. It is just another avenue for us to investigate cheaters and remove them from the community.
TL;DR: Don't post about cheaters/exploiters/harassment on the forums. Submit their usernames in a support ticket here. They are trolls. Do not feed the trolls.
If you have any further questions regarding this process, please let me know!
Last edited by UbiInsulin; 01-12-2016 at 01:58 AM.
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